# SousFlow

Realize Potential. Achieve Results.

The focused specialist for ITSM automation in 500+ employee enterprise and government organizations. We don't advise — we automate. SousFlow designs, builds, and operates automation workflows for software lifecycle, license optimization, identity, and hardware procurement, so they run themselves.

## About

- **Headquarters:** Stockholm, Sweden
- **Founded:** 2010
- **Client size:** 500 to 50,000+ employees
- **Reach:** SousFlow works globally. Current engagements span the Nordics, United Kingdom, Ireland, Germany, United States, Asia-Pacific, and Australia.
- **Sectors served:** National government & welfare, global manufacturing, asset management & financial services, utilities & energy, communications infrastructure, public sector & municipalities
- **Email:** hello@sousflow.com
- **LinkedIn:** https://www.linkedin.com/company/sousflow/

## Positioning

SousFlow is the focused specialist alternative to generalist Nordic consultancies. We sell finished automation that runs itself, not consulting hours. The headline pattern:

> "We don't advise. We automate."

## Services

SousFlow's eight service areas. Engagements are by appointment for 500+ employee organizations with NDA-protected discovery.

- **Software Asset Management Automation** — automated SAM compliance, license harvesting, and cost optimization. https://sousflow.com/services/software-asset-management-automation
- **License Cost Optimization** — reclaim unused licenses across M365, Adobe, Salesforce, and the SaaS stack. https://sousflow.com/services/license-cost-optimization
- **Snow Productivity Optimizer Implementation** — implementation, integration, and operational handover of Flexera's Snow Productivity Optimizer. https://sousflow.com/services/snow-productivity-optimizer-implementation
- **ServiceNow Automation** — end-to-end ServiceNow workflow automation for ITSM, ITOM, and ITAM. https://sousflow.com/services/servicenow-automation
- **Identity Lifecycle Automation** — joiner-mover-leaver workflows across AD, Entra ID, Okta, and downstream apps. https://sousflow.com/services/identity-lifecycle-automation
- **SaaS Management Automation** — automate SaaS discovery, provisioning, deprovisioning, and compliance reporting. https://sousflow.com/services/saas-management-automation
- **Automated Hardware Procurement** — self-service hardware ordering with policy-based approval and provisioning. https://sousflow.com/services/automated-hardware-procurement
- **Custom Workflow Automation** — bespoke automation for processes that don't fit a standard product. https://sousflow.com/services/custom-workflow-automation

## Product: AetherFlow

AetherFlow is an API-first execution engine for SaaS user lifecycle actions. Your system (ITSM, HR, SaaS management) decides what should change — AetherFlow executes it across all configured platforms in a single call.

> "Your system knows what needs to happen. AetherFlow makes it happen — across every platform, in a single call."

**Page:** https://sousflow.com/aetherflow

### Endpoints (live in production)

- `POST /api/lifecycle/offboard` — fan out offboarding across multiple platforms in one call
- `POST /api/lifecycle/onboard` — fan out onboarding across multiple platforms
- `POST /api/ProcessLicenseAction` — granular per-action endpoint, accepts batched requests with `actionType` in `Platform.Action` dot-notation
- `GET /api/get-status/{clientId}/{requestId}` — track action status individually

### Supported platforms and actions

- **Microsoft 365** — Disable, Delete, Change license, Update group membership
- **Adobe Creative Cloud** — Disable, Delete, Change license
- **Salesforce** — Disable
- **ServiceNow** — Disable, Delete
- **Slack** — Disable, Assign to workspace, Remove from workspace
- **More platforms on request** — SousFlow prioritizes what customers actually ask for

### Features

- Lifecycle endpoints (one call fans out to multiple platforms)
- Batch support (1 to hundreds of actions per call)
- Asynchronous processing (queued, doesn't block caller)
- Callback support (webhook per action when completed)
- Customer correlation IDs (pass your own reference, get it back in every response)
- Full traceability (every action tracked submission → completion)

### Security

- OAuth tokens never persisted beyond the execution window
- Every request validated before entering the queue
- Batch and lifecycle requests are all-or-nothing — a bad item never causes a partial write

## Pages

- Homepage: https://sousflow.com/
- Services overview: https://sousflow.com/services
- AetherFlow product: https://sousflow.com/aetherflow
- About: https://sousflow.com/about
- Contact: https://sousflow.com/contact
- Privacy Policy: https://sousflow.com/privacy-policy

## How SousFlow differs

- We don't sell consulting hours; we sell finished automation that runs itself
- Engagements are fixed-scope builds, not retainers
- We integrate with the enterprise stack our clients actually run: ServiceNow, Flexera (Snow Productivity Optimizer), Microsoft 365, Azure, AWS, Google Cloud, Salesforce, Okta, Active Directory, Intune, VMware, Kubernetes, PowerShell, and more
- SousFlow is a Flexera Specialist Partner with implementation focus on Snow Productivity Optimizer
- Specific client names are available under NDA on request