SaaS Ownership Dilemma: Shared vs. Solo Responsibilities


The proliferation of Software as a Service (SaaS) applications in modern businesses has brought forth a unique challenge: Who truly owns these applications? Snow Software’s SaaS Management Survey 2023 delves into the complexities of SaaS ownership, revealing intriguing insights into shared versus solo responsibilities.

The Landscape of SaaS Ownership:

The survey presented a fragmented picture of SaaS ownership:

  • Shared Responsibilities: 29% of departments manage SaaS through shared responsibilities across multiple departments. This collaborative approach can lead to better communication but may also result in overlapping duties and potential inefficiencies.
  • Solo Management: 17% of departments manage their own SaaS applications independently. While this can ensure a streamlined approach, it might also lead to siloed information and lack of standardization.

The most alarming revelation was that over a third of companies do not have a single owner for SaaS applications, leading to what’s termed as “unmanageable SaaS sprawl.”

The Implications of SaaS Sprawl:

  • Security Risks: Without clear ownership, applications might not undergo regular security checks or updates, making them vulnerable to threats.
  • Resource Wastage: Overlapping responsibilities can lead to redundant investments in similar tools or services.
  • Operational Inefficiencies: Lack of standardized processes can result in operational bottlenecks and reduced productivity.

Shared vs. Solo: The Regional Perspective:

The survey also highlighted regional differences in perspectives on responsibility:

  • Perspective: 43% of U.S. respondents felt that ITAM/SAM teams should be responsible for SaaS applications.
  • Perspective: In the U.K., there’s a stronger inclination to hold the CIO or IT leaders accountable, with 40% of respondents expressing this view.

Navigating the Ownership Challenge:

  • Clear Policies: Establish clear policies on SaaS procurement and management. Define roles and responsibilities to avoid overlaps.
  • Regular Audits: Conduct regular audits to identify and rectify any unauthorized or redundant SaaS applications.
  • Centralized Management Platform: Invest in a centralized SaaS management platform to gain a holistic view of all applications, streamline operations, and ensure security.


The dilemma of SaaS ownership underscores the need for clear strategies and proactive management. Whether opting for shared or solo responsibilities, the key lies in clarity, communication, and collaboration.

Navigating the complexities of SaaS ownership? Let SousFlow be your guiding partner. With our expertise and solutions, ensure that your SaaS environment is optimized, secure, and efficiently managed. Contact us today for a comprehensive SaaS management consultation.

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